Monday, December 16, 2019

AST REFUND POLICY

Any cancellation by you must be initiated by Facebook message or email to info@asiasuptour.org. We will acknowledge your cancellation by email.

In certain cases you may be eligible to receive a full or partial refund depending upon:
• the reason for your cancellation or
• the number days of prior to the start of the tour your cancellation request is received or
• the amount expended by the individual guide to prepare for your tour

Please also note that the maximum refund amount will not include any fee charged by PAYPAL, Credit Card company or other third parties service.

For the exact amount of those fee, please contact the respective party for more info.

ASIASUPTOUR is not responsible for any incidental expenses You may have incurred as a result of the purchase of your booking / tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.

Please contact us if you have any questions about our cancellation policy.

Standard Cancellation Policy

If you cancel or cannot take your tour as a consequence of force majeure, ASIASUPTOUR will refund the full amount you have paid for your tour minus any 3rd party fee (e.g. PayPal) and any non-recoverable out-of-pocket costs the Tour Guide has incurred on your behalf – car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.

Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of ASIASUPTOUR. However, a travel warning issued by the US Department of State AFTER you book your tour invokes ‘force majeure’ or if you are on a ship and it is unable to dock for whatever reason, you are covered under this ‘Force Majeure’ provision.

For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by ASIASUPTOUR will determine the refund due as follows:

If you cancel 60 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable costs.

If you cancel 59 to 30 days before the start of the tour: 20% cancellation fee. If you have paid for your tour in full, we will issue a refund of 80%. If you paid only a deposit we will refund only the amount paid in excess of 20% of the tour price.

If you cancel less than 30 days before the start of the tour: 100% cancellation fee.

In some cases, tour may canceled due to weather or other circumstance. In the event that the Tour Guide cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.